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Shipping Policy

At NetZero India, we are committed to providing a reliable and efficient shipping experience for all our customers. This policy explains the shipping procedures, timelines, and conditions to ensure clarity and transparency.

1. General Shipping Overview

  • All products which are purchased will be delivered in 7-10 days.
  • All orders are shipped via registered domestic courier services or Speed Post, ensuring secure and reliable delivery.
  • Shipping timelines and fees are calculated based on product type, destination, and availability. These details are clearly displayed at the time of purchase.
  • Customers must provide accurate shipping information to avoid delivery delays or issues. Incorrect or incomplete addresses may result in additional costs or delivery failures.

2. Order Processing Time

  • Orders are generally processed within 2-3 business days from the date of payment confirmation.
  • Custom orders, bulk purchases, and pre-orders may require longer processing times. Estimated timelines for such cases will be shared during the purchase process.
  • Customers will receive an email notification once their order has been processed and dispatched, including tracking details for reference.

3. Shipping Timelines

  • Standard shipping timelines are 7 business days from the date of order processing.
  • For pre-orders or items with agreed delivery dates, timelines will be communicated during order confirmation.
  • Remote or rural locations may require additional delivery time, depending on the courier service’s accessibility.

4. Delivery Address Requirements

  • Deliveries are made to the address provided by the customer during checkout. It is the customer’s responsibility to ensure the address is complete and accurate.
  • Address changes post-order placement must be communicated to customer support promptly. Changes may not be accommodated if the order has already been dispatched.
  • NetZero India is not liable for delays or non-delivery caused by incorrect addresses provided by the customer.

5. Tracking Information

  • A tracking number and link will be provided via email upon dispatch of the order.
  • Customers can use this tracking information to monitor the progress of their shipment and the estimated delivery date.
  • If there are issues with tracking or updates, our customer service team is available for assistance.

6. Shipping Costs and Additional Charges

  • Shipping costs, if applicable, are calculated at checkout and displayed clearly before completing the purchase.
  • Additional charges, such as taxes, duties, or region-specific fees, will also be communicated at the time of purchase.
  • Shipping fees are non-refundable, except in cases where delays or issues are directly caused by NetZero India.

7. Delivery Confirmation and Inspection

  • Customers will receive an email confirmation upon successful delivery of their order.
  • It is recommended to inspect the package upon receipt for any visible damage. Report issues to customer support immediately for resolution.

8. Potential Delivery Delays

  • Delivery delays may occur due to factors beyond our control, including but not limited to:
    • Natural disasters or extreme weather conditions.
    • Strikes, labor disruptions, or logistical challenges.
    • Issues with courier services or postal authorities.
  • While we strive to mitigate these issues, NetZero India cannot be held responsible for delays caused by such circumstances.

9. Undeliverable Shipments

  • If a shipment is undeliverable due to an incorrect address, refusal to accept delivery, or similar issues, it will be returned to us.
  • Customers will be contacted for updated delivery instructions. Additional shipping fees for redelivery may apply.
  • Orders returned due to customer-related issues may be subject to cancellation or additional handling fees.

10. Damaged or Lost Shipments

  • Damaged Shipments:
    • Report damages to our customer support team within 48 hours of receiving the package.
    • Provide photographic evidence of the damaged product and packaging.
    • Upon verification, we will arrange for a replacement or refund as appropriate.
  • Lost Shipments:
    • Notify us immediately if tracking information indicates delivery but the package has not been received.
    • We will coordinate with the courier service to locate the package or arrange for a resolution, such as a replacement or refund.

11. International Shipping (If Applicable)

  • At present, NetZero India focuses on domestic shipping within India. For inquiries about international shipping, contact our customer support team for details and assistance.

12. Restricted Delivery Zones

  • Certain locations may be restricted by our courier partners due to logistical or regulatory challenges.
  • Customers residing in these areas will be informed promptly, and alternative delivery arrangements will be discussed.

13. Customer Responsibilities

  • Customers are responsible for:
    • Providing accurate and complete shipping details during purchase.
    • Monitoring the shipment using the provided tracking information.
    • Ensuring someone is available to receive the package at the specified delivery address.
  • Failure to meet these responsibilities may result in delivery issues or additional charges.

14. Returns and Shipping Issues

  • If a shipment is returned to us due to courier-related issues, we will:
    • Notify the customer about the return.
    • Arrange for redelivery upon confirmation of updated address details.
    • Additional charges for re-shipping may apply.

15. Contact Information

For any questions or concerns related to our shipping policy, feel free to reach out:

NetZero India
Address: G.F. 172, Gaur City Centre, Greater Noida, Uttar Pradesh – 201304
Email: info@nationalgreenshop.com

Our customer support team is here to assist and ensure your shopping experience is smooth and satisfactory.